Workforce Management or WFM is the science (and sometimes art) of employee scheduling, attendance, and human resources management.


  • Scheduling

    Scheduling employee shifts, and states during the day.

  • Attendance

    Track time in and out, and daily activities.

  • Forecasting

    Forecast volumes and schedule the correct employees.


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Workforce management (WFM) includes all of the human resources management tasks that relate directly to the workforce. Similar terms include human resources management (HRM) and human capital management (HCM.) Workforce management solutions are software products that help organizations with WFM.

A common definition of workforce management is: The right people, in the right place, at the right time.

Some organizations implement workforce optimization software which builds upon workforce management software to include key performance indicators and measurements of the workforce.

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